Returns & Refunds

At Pickle Plush, we aim to ensure a seamless shopping experience, and are committed to resolving any issues promptly and providing you with a satisfactory solution. Please review our Returns and Refunds policy below:

If your product arrives broken or damaged, we kindly request that you notify us within 7 days of receiving the order. To initiate the return or refund process, please follow these steps:

  1. Contact our customer support team at (insert email) and provide the following information: Order number, Description of the issue(s), Supporting evidence (i.e., photos, recordings)
  2. Our team will review your case within 5 business days and guide you through the return process.
  3. Once we have reviewed the provided evidence and confirmed the issue, we will offer you two options:
Return & Refund: We will provide you with a return label, and upon receiving the item will refund the cost of the item (minus return shipping fees). 
or
Replacement: We can send you a brand new plush at no additional cost.

Should you have any other questions regarding our Return and Refund Policies, or any general inquiries, please reach out to us through the "Contact" page.